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If
someone had told the forefathers of direct marketing there would be a
day when it will no longer be necessary to spend money to guess who
might be interested in your product or service, people would have
laughed. That time has arrived. Search engines are an incredibly
effective path to reaching a new customer because the prospect is
initiating the inquiry.
Lead quality has always been a
challenge for direct marketers. When a list is both fresh and targeted,
the conversion rates are, of course, much stronger. High-caliber leads
also allow for a measure of slackness in other dimensions of a program.
For instance, in the call center industry, a good list will compensate
for a mediocre rep and a great rep will look like a superhero when
communicating with the most qualified of prospects. On the direct mail
side, a targeted mailing can seriously offset plain vanilla copy or a
flawed response mechanism.
Through search, the 2% rule still
exists (that a 2% or so response to many types of campaigns is a
satisfactory result), but with search, you don't have to pay for the
98% who aren't interested.
Search is an evolving industry and
it's important to understand the landscape. Today, there are three main
channels to gain prominence within the search engines. They are:
Paid placement. Top positions on Google and Overture.
Paid inclusion/XML feeds. Guarantees inclusion in many engines).
Organic or natural search. Algorithmic positioning, important for Google.
Paid Placement
Paid
placement programs are generating considerable buzz. That's because, as
a marketer, you have the ability to determine how visible you want to
be or can afford to be in any search result listing. If the budget is
ample, it's perfectly possible to “bid your way to the top.” That
having been said, the more competitive the keyword, the more costly the
proposition.
Google provides paid listings to both AOL and
Ask Jeeves in addition to its own results. Overture shares its first
few listings with MSN, Yahoo, Lycos, Alta Vista and several others.
Unlike
other aspects of search engine marketing, the playing field here is not
level. Bid prices can range from a few cents to many dollars. Depending
on the popularity of the search term, that can amount to a considerable
number of clicks. Those with deeper pockets have a distinct advantage.
Paid Inclusion/XML Feeds
A
newer component to the submission terrain is paid inclusion. Paid
inclusion is similar to paid placement in that there is a direct fee
charged by the engines, but the pricing model is different. Instead of
an auction-type environment, paid placement fees are derived from a
flat-rate cost per click (CPC). For some engines like Ask Jeeves, the
fee is the same, regardless of the industry, while other engines and
directories such as LookSmart have recently transitioned to a
category-based pricing model. Click prices typically range from 30
cents to 75 cents.
Paid inclusion results are database
positions and they will appear below the paid positions. Although exact
positioning is not guaranteed, it is an excellent way to gain traction
within the engines that offer this technology and generate qualified
traffic. For the more competitive keywords, this is a proven way to
generate cost-effective traffic.
Organic Search Results
Many
engines, most notably Google, still derive their database listings from
an algorithmic formula. Google's doesn't have a paid inclusion option.
So, in order to advance within the Google index, a Web site needs to be
built in a manner that Google appropriately recognizes. There are two
chief objectives:
A Web site needs to be coded
in a manner that Google's spiders can navigate as they work to capture
the content contained throughout a site. The easier the navigation, the
greater the amount of data captured. Coding is the “infrastructure” of
any Web site, and today there are numerous construction methods. Some
(such as flash) are meant to enhance the user experience, but can
provide impediments to effective crawling. There is often a trade-off
between the visual aspects of a site and the degree that site can be
indexed through search engine spidering.
Google is
able to assess the degree that any Web site is populating the Internet.
Attaining positions in the other main search engines and directories
can be very helpful. This illustrates for Google that other hubs of the
Internet consider the Web site to be noteworthy. Furthermore, linking
to Web sites that contain content of a similar nature (such as
industry-related portals and online trade journals) is also very
valuable.
Guaranteeing positions within
Google's database is not possible, as it is a very dynamic environment.
Google consistently modifies its ranking algorithm, with the objective
of displaying increasingly relevant data.
Traditional forms
of direct marketing that produce a favorable ROI should continue to
play a significant role for most companies. It's vital, though, to be
accepting of new marketing channels.
The evidence continues
to build that search engines have carved a niche as a tremendously
effective tool. Now is the time to take stock of your current
search-related initiatives and be certain that you are leveraging this
evolving client-acquisition channel.
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