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You know you have a quality website. You have a great Google AdWords campaign running. You sell great products or services at competitive prices. You even offer Free Shipping, or 20% off! So why is it that you can’t ultimately get enough potential customers to buy your products, or use your services?
With Google Analytics, you can determine exactly what is happening in the purchasing or checkout process, and see the exact page(s) where your potential customers are leaving your website. You can then begin to figure out what you need to change on your website. For example, let’s say you have a very large order form that spans multiple pages. Or, let’s say you only take one or two different credit cards. You will be able to see when your potential customers are leaving your website, and determine the reasons.
Google Analytics doesn’t stop there. Not only does it easily integrate with your current Google AdWords account, you can view over 100 different reports. Want to see which country most of your customers are coming from? Which keywords are being clicked on the most? What time of day you’re receiving the most traffic? Not a problem at all.
The days of taking blind stabs in the dark are officially over. With Google Analytics, you can make accurate determinations as to what you need to do to ultimately increase your revenue and the success of your online advertising efforts.
“What do you mean, you don’t have analytics? How are you measuring the success of your campaigns?”
I find myself asking that question over and over to both new and prospective clients. It seems like analytics would be the logical companion… especially when you may be spending thousands of dollars per month with online marketing initiatives. You would think, right? Well… that’s not always the case.
Maybe it’s that people don’t recognize the importance of an analytics program… After all, the major engines offer a free conversion tool. Shouldn’t that be enough? What do I need with analytics, if I already know how many people are converting?
If you have all the money in the world and don’t care about how much you spend on your traffic, then it might be okay to focus only on conversions… But, if you’re like most companies, the ROI is a big deal. In fact, ROI is at the center of most campaign strategies.
That being said, consider this. The “free conversion tool” tells you A, B, and Z
– A — Your ad got impressions
– B — Someone clicked on your ad
– Z — someone converted
It’s easy to forget about what happens in-between B and Z… Like, “how many people landed on your site, and clicked off without looking around?” or “how many people put a product into your shopping cart, but didn’t complete a transaction?”… Take it one step further, and ask yourself what it was that people typed in organically when your ad came up. If you sell CDs, do you want your ad to come up when someone searches for “free music”?
An analytics program will give you vital information to help identify issues with keyword choice, ad copy, and your shopping cart. It gives you tangible, raw data in it’s purest form… You can expand on keywords you didn’t realize people were searching on. You can see what your website is being associated with, and include negative keywords to prevent your paid ad from coming up among the undesirables. This will inevitably result in lower drop-off rates, and a higher ROI.
In a nutshell, It pays for itself.
When developing a website it is critical to have unique and relevant copy to inform your potential customers about your product or service. Another great reason would be to allow the search engines to better understand your subject matter. One of the more common ways I have seen business owners displaying their content is through the Adobe’s PDF format. A PDF format gives the user the ability to download the information in a clear and structured format. While this can be a great way for your visitors to find and read the copy you develop, you could be inadvertently causing yourself harm.
For example, let’s say you have five PDF files which house a majority of your content. The search engines will most likely index the PDF files much like a normal page on your website. This means there is a possibility that when a searcher is conducting a search on a key phrase you’re targeting, the five PDF files could surface within the natural results. You’re probably asking yourself, how could it possibly be a bad thing to have my PDF files indexed and being displayed within the search result pages? While the search engines crawl through the copy of the PDF file and index the content, critical functionality such as a primary navigation is absent. Thus the PDF acts as a dead end for search engine spiders. The same can also be said about the searchers who find themselves at the PDF versus the actual website. If a searcher clicks a natural listing which happens to be one of the PDF files used to display content, they would lose the ability to navigate to other areas throughout the website. This could ultimately result in a loss of a sale as well as a diminished branding experience.