During the time that I have been working with analytics, I have noticed a repetitive issue with forms and high bounce rates. The majority of my clients are service oriented and those who have analytics in place allow for a good evaluation of site exit points and pages with high bounce rates. Usually it is the form page that causes visitors to leave.
Frustration is the #1 cause for a user leaving a site -if the form is too long and/or asks for too much personal information. Also, irritating questions that require heavy typing can certainly lead to visitor frustrations that may result in abandonment. Clients who have made it all the way to your form page are definitely interested in your service/s and/or products. Don’t allow a bad form page to scare them away.
Let’s see what we can do in order to keep our visitors happy and wanting to fill out forms for us:
1) Align the fields in an organized way so everything is clean looking and easy to understand.
2) Keep it short-ask only for information that is necessary for a completion of the request.
3) Eliminate heavy typing- a drop down menu is a great solution.
4) Try to eliminate login and password creation to save time.
With these simple steps, you will be able to hold on to your prospects and reduce your bounce rates dramatically!