Reporting on Social Media Marketing involves defining a unique set of key performance indicators (KPIs) that help to measure the level of activity and effectiveness of your brand within the social realm. Social analytics can measure the impact of social media on your business. This means collecting intelligence from aggregating and analyzing online conversations and social activity generated by your brand. By using this data, your company will be able to improve and report on brand awareness and reputation, marketing and sales effectiveness, and customer satisfaction and advocacy. The benchmarks to focus on will be those that combine specific engagement metrics that result in lead generation. This reporting will help define the effectiveness of social media as it relates to marketing, sales, and customer service performance. We have created the reference charts below with basic formulas for analyzing the metrics for the KPIs listed based on an Infographic created by Awareness Inc.
These insights will help your company adapt to the social environment it participates in and to improve on the relationship people have with your marketing, sales, and customer service initiatives. Social analytics can be a combination of real-time analysis for campaigns, or historical trend analysis of engagement and growth metrics. By evaluating your company’s social analytics, you can report on the return on investment from participating in social media marketing successfully.
What are other KPIs that your company uses as a measurement for social media success? Share your ideas or questions via the comments box below. We look forward to hearing from you.
Influencing a community on a social network can be especially effective when promoting with a contest. Engaged users will participate, promote, and provide content simply by entering to win whatever prize you are offering. Strategy behind running a successful contest in social media includes selecting a prize the will resonate with your audience and excite them to commit to the actions that promote your brand. Before choosing what type of contest to have, and which channel may garner the best results, do some basic research into what current contests appeal to your demographic that are affective. Review the contests highlighted below and the outlined framework that makes them successful promotions.
Facebook Contest #1: White Cloud – Beyond the Green Sweepstakes
Facebook Contest #2: Del Monte – Crown the Cook Contest
Pinterest Contest #1: AsukaBook USA Pin-spiration Contest
Pinterest Contest #2 Dreaming of a PINK Summer Pinterest Challenge
Each social media contest above is tailored to a target audience and is hosted where that audience is most likely to participate, promote, and engage with the brand. By providing the right prize incentive, they have leveraged the most from the value a contest can provide when influencing a community. If your company needs to grow a social media presence, we are here to help with strategy and implementation best practices. Shoot us your ideas in the comments below, or email us for answers to your questions.
Unexpected design changes to Google+ pages and profiles emerged this week without warning to page owners. If you are not familiar with Google+ Pages, we included a diagram in a newsletter article,” What’s the “Plus” about on Google” earlier this year. The original page design was reformatted to include new navigation tools, a panoramic cover image, Explore page, and additional insights that drop down from posts. When Facebook announced the conversion to Timeline for Businesses, there was a one-month publish/preview option that gave companies time to design, and strategize how to use the new format before it went live. With Google+ apparently page enhancements and changes will simply be introduced when already implemented. Here is a review of what to expect when you log into your Google+ Business Page account.
Page design includes a Cover image, Explore page, and new navigation tools. Originally, there were five scrapbook images those images can now be replaced with a panoramic cover image that spans behind the larger profile thumbnail at the top of the page. The navigation to the stream, photos, circles, etc. has moved to a left hand ribbon – that is drag and drop customizable – and includes a new landing page labeled “Explore”.
On the Explore page you’ll find trending topics, recent posts, who to follow, and a “What’s hot on Google+” slider. Personalize the amount information from “What’s hot” shared on your home page with this tool.
Search results have a new look that promotes business pages. Google+ search results used to reveal posts with relevant keywords, then required sorting to view people/page results. A new results page format includes people/page results on the right side, and sorting options at the top.
User profiles get a new Hangouts page. Although this feature is not present within business page profiles, it is important to note the change in the user experience. With the new landing page for hangouts, users can see hang outs on air – hang outs that are recorded – or join hangouts in process.
If you are interested in learning more about the benefits of creating a Google+ Business Page for your company, or require a social media marketing audit to assess your performance within Google+, please contact us or call us: 800.787.0497 for help.