In today’s era of internet savviness, it is almost unheard of to operate a business without having a website. Consumers are apt to feel as though your company is more credible when you have a professional looking website to reference and/or direct them to. That being said, having a website is only half the battle. There are a few mission critical items to consider if your intention is to maintain a long-term presence online:
Search Engine Marketing (SEM). You now need to market your site and make it visible in the search engines. A Cost Per Click (CPC) campaign will help to promote your site in the various engines such as: Google, Yahoo, MSN, ASK, etc.
Search Engine Optimization (SEO). In conjunction with SEM, simultaneously incorporating SEO into the mix will help to supplement the cost of your paid efforts. Remember, all organic results equate to FREE traffic and who doesn’t want FREE traffic?
Return on Investment (ROI). Now that your site is visible and searchers are finding you through your SEM/SEO efforts, you need to determine how they are finding you and which specific keywords and search engines are giving you the best ROI. This is where a critical piece of the puzzle comes in place = Analytics. There are a number of analytic tools available today to measure online marketing performance. These tools will afford you the ability to make very educated decisions with your initiatives. Most tools will offer the functionality to ensure you are spending your advertising dollars wisely. Just a few variables an analytics tool can provide you with: bounce rate, conversion rate, shopping cart abandonment rate, percentage of new visitors versus returning, etc. Paying for clicks that do not convert into sales (or generate valuable leads) is a huge waste of money; especially given the state of the economy today.
Feel free to check out our Analytics Blog, which provides helpful tips and techniques to better understand web analytics: https://www.morevisibility.com/analyticsblog/index.php
A professional looking website + SEM +SEO + Analytics = $$$$$.
You have just searched in Google for a specific product. You are ready to buy and your credit card is in hand. But wait! The page will not load. Annoyed and agitated, you click on the next ad to make your purchase. Let’s face the facts; time is a precious commodity and patience is not something people have a lot of (online shoppers in particular). That being said, there are few things more frustrating than clicking on a paid advertisement and then having to wait for the page to load. Most shoppers simply will not wait and as a result you (the marketer) pay for that click and unfortunately get absolutely nothing from it. You didn’t even get the chance to show what you have to offer! In addition, this will certainly increase your bounce rate and do absolutely nothing to improve your conversion rate or quality score.
It is always important to have your website pages load efficiently and accurately, but even more so now that Google has announced that they will be incorporating “landing page quality” into their quality score. Your quality score is a critical piece of the puzzle within Google in terms of paid rankings. The better your quality score, the better your positions. Google has always tried to provide the user with the best possible experience and this new metric should be in place in the next few weeks. Thus, all online marketers should take this time to ensure that their web pages are up to speed, literally and figuratively. Check out the latest buzz from Google!
Greetings, and welcome to the new MoreVisibility Analytics and Site Intelligence Blog! My name is Joe Teixeira, and I’m the Manager of Web Intelligence here at MoreVisibility. I’ll be doing most of the posting here, but from time to time, some of my co-workers and colleagues will join in on the fun.
I was thinking of what my first blog post would be about, and I’ve decided to talk about one of the most common items that is brought up in Web Analytics discussions, especially for newcomers to Web Analytics. Most analytics packages, like Google Analytics, show a metric named “Bounce Rate”, and also show a metric named “Exit %”, or “Exit Percentage”. At first glance, these metrics may look very similar, and you may even interpret them to mean the same thing. However, they are two COMPLETELY separate metrics, calculated two entirely different ways.
First, lets define a “Bounce”. A “Bounce” is a single-page visit to your website. For example, John lands on your homepage, www.xyz.com, and leaves your site without visiting any other pages on your website – that’s a “Bounce”. The “Bounce Rate” is calculated by taking the total number of Bounces (to your website or a set of pages, depending on what you’re looking at), and dividing it by the total number of Visits (to your website or a set of pages, depending on what you’re looking at).
The Exit Percentage is calculated by taking the total number of Exits, and dividing them by the total number of Pageviews (Not Visits – Pageviews). The Exit Percentage doesn’t care whether or not any of the Pageviews were from visitors who viewed 1 page, or viewed 1,000 pages – it simply does the math, and prints it in your Web Analytics interface.
Usually after explaining this difference, the follow-up questions that I usually get are “So, which one do I look at? / Which one do I use?”
I have a pretty simple rule: “Never make any analysis based off of one metric or one statistic”. So, you should never think of “looking” or “using” one individual metric to make any kind of decisions – you should always look at the complete picture of your website’s data, and then go from there. However, every rule has an exception, and this one is no different. If there was any metric in Web Analytics that you could make a very strong argument for using by itself, without the support of any other metrics, it would be the Bounce Rate. Think about what the Bounce Rate is calculating – it’s calculating the percentage of visits to your website who viewed one page on your website, and then left. If the visitors to your website were engaged and reacted positively to your website when they first landed on it, wouldn’t you think they would at least visit another page on your site, instead of leaving it entirely? Especially if you are looking for people to interact and visit the other pages on your site?
With Exit Percentage, all you can say is “This Percentage of Exits happened from this page / this set of pages”, without separating visits that Bounced from visits that did not Bounce. It’s impossible to draw any conclusions or formulate any hypotheses from this, as you can from the Bounce Rate metric. Also, keep in mind that, at some point in time, a visitor to your website ultimately has to leave your website (unless they are some sort of android that can stay awake and on a website infinitely).
So, I would recommend for you to pay close attention to your Bounce Rate – especially if you have a website featuring multiple pages (not counting blogs or single informational pages). Of course, the lower the Bounce Rate, the better, and the more engaged visitors are with your website. I can’t give you any kind of solid figure or benchmark on what your Bounce Rate should look like, but chances are that if 2 out of every 3 visits to your website are Bouncing, you may have a big problem that requires your immediate attention. If 1 out of three (or less) are Bouncing, chances are probably pretty good that you’re doing something right.