Sometimes, less is more. Sometimes, fewer words can speak at a higher volume than lots of words. Sometimes, a simple, neat, and easy to read report can have a greater effect than a report filled with endless columns and rows of data. This is the case with the Top Landing Pages report in Google Analytics.
Tucked away quietly in the middle of the Content section of your Google Analytics profile, the Top Landing Pages report won’t dazzle you with an AJAX-based, “do-it-yourself” module like the Custom Advanced Segments area or fancy click-data on top of your web site like the Site Overlay report. In fact, the Top Landing Pages report has only three quantitative columns – most reports start out with at least five or six.
The report even has an evil twin – the Top Exit Pages report, which for the few folks who discover Top Landing Pages, can confound the two reports and even go as far as thinking that one is the continuation of the other (ouch!).
So what is it about Top Landing Pages that is so valuable, and such a hidden gem? Two words: Bounce Rate. The sole purpose of the Top Landing Pages report is to compare Bounce Rates against the entry pages that your visitors used to reach your web site. And, as we all know, Bounce Rate is the percentage of single-page visits to your web site. High bounce rates are bad, because they suggest that your Landing Pages are either broken, unattractive, or did not meet visitor expectations. Low bounce rates are very good, because they suggest that your Landing Page content was interesting and persuasive enough to entice a visitor to go to another one of your site pages.
When you bring up the Top Landing Pages report, you’ll immediately see your top 10 Landing Pages (or, entry points) of your web site, and three metrics for each Landing Page: Entrances, Bounces, and Bounce Rate. You can use the “Rows” drop-down at the bottom-right of your report table to see more Landing Pages if you choose, and the “Filter” tool on the bottom-left of your report table to include or exclude certain pages from the report.
I mentioned two paragraphs ago that a high bounce rate is bad, and a low bounce rate is good. However, I won’t give you a percentage and say whether or not that figure is good or bad. A Bounce Rate of 35% may be very high for your web site, or it may be very low, which depends on several factors, such as visitor demographics and your web site’s industry vertical. Comparing your Bounce Rate against a static number will not give you an accurate measure of performance. However, Comparing your Bounce Rate against your site’s average will allow you to provide a backdrop of context for each individual Landing Page, as shown in the following image, with the Comparison to Site Average view enabled:
After you’ve used Top Landing Pages for your own web site, determine which pages are in need of some optimization work. Is a Landing Page that you’re using for your pay per click campaigns suffering from a really high bounce rate? Now would be the time to possibly re-write that page’s content, make it more conversion-oriented, or fix any technical errors that may be present. Is one of your category-level pages a rock-star with a minuscule bounce rate? You may want to give Kudos to your SEO team, as their copywriting and keyword-matching optimization work is paying off.
Now that the best-kept Google Analytics secret has been exposed, add this report to your dashboard, or set-up a scheduled email report so that you can stay ahead of the curve and begin lowering those Bounce Rates!
Bounce Rate – the most popular two words in Web Analytics today. It’s become a cliche, a catch-phrase if you will. Everyone is talking about Bounce Rate and how good, how bad, how low or how high it is, and quite a number of folks have started to use Bounce Rate as an evaluation metric for success. I can safely speak for everyone involved with Google Analytics when I extend a huge “Thank You!” to all of you who have embraced it!
Interestingly, Bounce Rate is one of the only metrics in Web Analytics that we want less of. We want lower bounce rates, not higher, and fewer bounces, not more. A question I get asked at least three times a week by clients and co-workers alike is “How do we lower our Bounce Rate?” There are a lot of things that you can do, but there are only so many options that have proven to be effective over time. Today, let me share with you five different things that you can do – today – to start decreasing your bounce rate, by keeping your website’s visitors engaged with your website.
1. A “Higher” Call-To-Action
Have you ever heard the expression “Out of Sight, Out of Mind“? A persuasive and engaging call-to-action that is very low on a page, say, below the fold of a page, can cause visitors to lose focus and get distracted by your content / video / latest web 2.0 toy, which may cause the visitor to hit the back button or close their browser before visiting the next page on your site. No matter how nice of a call-to-action you have and no matter how attractive the offer or pitch may be, it needs to be highly visible to your website’s audience so that they can react (positively) to it and click on it, thereby lower the number of folks who bounce off of the page.
2. A Sync with your Ads and your Landing Pages
No, I’m not talking about N’Sync – I’m talking about a strong connection between the ads and the messaging you are using with the page that you are directing all of your future visitors to go to. One of the biggest factors that could be driving your Bounce Rates higher and higher is a mixed message that you are sending to your potential visitors. For example, if your ad copy says “15% Off!”, you need to make sure that “15% Off!” is the very first thing that a visitor sees when they hit your website. If you have “multiple sizes and colors available”, direct the visitor to a page where they can choose their favorite color and the right size. Using a promo code in your ad? Create a unique landing page and have the promo code appear right away on the page, so that visitors will feel the connection between your marketing message and what’s really happening on the website.
3. Improper Tagging on your Website Pages
A silent but very deadly killer, untagged pages of your website can only do your website harm. When some pages are missing the Google Analytics Tracking Code, visitors reaching those pages will have their referral cookie updated, thereby resetting information like “google / organic”, the campaign, and the keyword they used to reach you. At all times, when uploading a new page or section to your site, stop and make sure that the Google Analytics Tracking Code is present on your new page(s) first before uploading. This will save you a lot of head-scratching, unnecessary report ugliness, and will decrease your Bounce Rate, all at the same time!
4. Writing for your audience
Khrysti / SEO Team – I haven’t forgotten about you, because I am still writing “Content Is King!” That statement definitely translates to the Analytics side of things, and helps reduce your Bounce Rate. Use a combination of Google Insights for Search, Google Ad Planner and Google Trends for Websites to get an idea of the type of traffic that your website can receive, as well as valuable demographic information which could represent your future audience. Once you are comfortable with the type of audience and volume you expect to receive, write your website’s content appropriately and specifically targeted, so that visitors will feel a connection with what you’re saying. To use an exaggerated example, you wouldn’t want to talk about the fashion stylings of the cast of “The Hills” if your website sells motorcycle insurance (This, unfortunately, happens a lot on the web and it leads to a high number of bounces).
5. Testing, Testing, 1…2…3!
Finally, it’s essential that you incorporate some program of testing and experimentation on your website on a weekly or monthly basis. Each and every week (or few weeks), you should think about some element of your website or some element of an advertisement that you’ll want to experiment with, to see which version is the more profitable and successful one. Google Website Optimizer is a fantastic product where you can easily create as many experiments as you’d like, and see clear results in no time. You can also create a Website Optimizer experiment from start to finish in well under 10 minutes, which means you won’t have to be bogged down with hours of set-up and design time. Testing and experimentation with Google Website Optimizer is one of the best ways to decrease your Bounce Rate over the long-run, while sky-rocketing your conversion rates at the same time!
So there you have it – 5 great things that you can do today to start lowering your Bounce Rate, keeping your website’s visitors engaged, focused, and happy with you!
Every Wednesday, I sit down and interview different metrics or report sections from Google Analytics. I ask the tough questions – and I expect straight answers! (This, obviously, is a fictional interview. However, if metrics or reports could talk and be interviewed, this is how I imagine their personalities being and how they would answer my questions. Hopefully this will be a fresh, interesting way to learn about the wonderful world of Google Analytics in a unique way).
Joe Teixeira – “Hey there Bounce Rate, how’s it going?”
Bounce Rate – “Hey Joe! Right now I’m doing great and flying low…but tomorrow I may be down on my luck…”
JT – “Well, why do you say that?”
BR – “There’s a reason my name is “Bounce” Rate – sometimes I’m very low and loved by everyone – other times, when I’m a bit higher, I’m scrutinized and examined like a Wall Street executive on Capitol Hill.”
JT – “Well, you’re a very important metric, Bounce Rate. People really seem to love you when you’re low…”
BR – “I know, I know…it’s just…why can’t they always love me, even when I’m high? I mean, I’m just a metric…why can’t more people look at other things, too?”
JT – “Are there any other places that you want people to start paying attention to?”
BR – “Yeah – and I hate to put him on the spot, because we go way back – but people should look at me when they’re looking at Top Landing Pages. I mean, it’s a great place for everyone to find out how effective each one of the pages of their website are as an entry point, as a landing page.”
JT – “So you feel as if people may be looking at you in a way that you feel is not necessarily the best?”
BR – “Oh yeah, absolutely! When people look at me on the Dashboard, they either love me or hate me – there’s never any middle ground. Well, I think people should really go beyond the Dashboard and see me when I’m broken down by each individual landing page or keyword!”
JT – “Have you talked to Top Landing Pages or Keywords about this?”
BR – I talked to Top Landing Pages – he agrees with me. It’s hard to get a hold of Keywords now a days, though. A lot of requests for him, you know…”
JT – “Sure, I bet.”
JT – “Let’s move on. What percentage makes you happy? 25%? 30%? 50%?”
BR – “See, there you go. You’re just like everyone else; you want a fixed percentage for me. Why can’t anyone accept me for who I am? Sometimes I can’t be 25% – but that doesn’t mean 25% is too high. Other times I can’t get lower than 60%, but – in a lot of industries – 60% is really good! Yet so many people tell me “I want you to be 15% across the board”, and depending on the site and the industry, I just can’t get that low…I just can’t…”
JT – “I’m sorry – I didn’t mean to hurt your feelings. But you’re so great at pointing out to [most] of us the pages, keywords, and even the site search terms that we need to focus our optimization efforts on…sometimes we get greedy and we want you as low as possible!”
BR – “It’s not like I’m not trying to be low, Joe…I DO try…but there’s nothing I can do when sometimes there are just so many bounces that have to be divided into the number of entrances…if people just focused more on helping me be lower, rather than yelling and cursing at me for not being low enough, I probably would be much lower over time!”
JT – “I agree with you. One final question before I let you go: recently, Google Analytics has decided that your long-time friend, setVar, would no longer be counted as an interaction hit. Have you spoken to setVar at all since the announcement?”
BR – “Yeah, I talked to setVar a few times – he’s sorrier for me than I am for him, because now that he’s not an interaction hit, I’m going to go up at least a few percentage points here and there. But I’m OK – and I’m happy for setVar, you know. I think it’s important that he’s classified and tabulated properly from now on.”
JT – “Thank you, Bounce Rate. Hang in there…”
BR – “OK, thank you…I will…”
Tune in next Wednesday, where my special guest will be the notorious Average Time on Site. You won’t want to miss it!