No matter how much technology and society may change, one basic principle of business will always hold:
Make it easy for your customers to find you.
1. Put up a sign.
2. Place an advertisement where your customers will see it.
3. List your business in a directory like, for example, the telephone book.
Of these three suggestions, the last one is probably the most important in that it reaches your customers at the moment when they are looking for you and customers who are looking for you are most likely to buy. But, what if this option isn’t available or worse, what if you come to depend on it and suddenly, it isn’t there?
This is what happened to a friend of mine in the mid-90s. She and her husband had a crystals shop and float center called Crystal Seas. Then, one year, the Yellow Pages forgot to list them in the phone book. It was a disaster. They ran around town putting up flyers, ran extra advertisements in places where their potential clients might be but, even with a loyal customer following, their business suffered badly.
Nowadays, the Yellow Pages are still important but showing up in search engine results pages (SERPs) has become increasingly critical and you can vanish from the SERPs at any time for any number of reasons. How can you protect yourself? Well, the solution is more visibility and inbound links are the answer, but not necessarily in the way you might think.