SnapChat has certainly made a name for itself over the past few years and has set industry trends by creating a platform with new features. Facebook and Instagram now boast prominent Story features on the top of their applications and both give the user the ability to send and share private messages – a feature that SnapChat is notorious for creating. SnapChat’s creativity and ability to connect with a younger audience has never been questioned, but how they will develop their advertising platform for companies who want to pour money into their network to reach targeted audiences has.
Instagram has finally released an update that they have been teasing users with for quite some time – the ability to upload multiple photos or videos at once. The social platform now has an option where users can upload as many as 10 videos or photos into one post. The followers of those users can then scroll through and see the various images or videos without looking through multiple uploads.
The way customers are engaging with brands is changing thanks in large part to the billions of daily users of popular messaging platforms, like Facebook Messenger. These messaging platforms provide marketers with a unique opportunity – the ability to scale creative 1-to-1 customer interactions or “conversational experiences” through the use of chatbot technology.